Frequently asked questions
What are the delivery prices and delivery time ?
Delivery price depends on delivery times and delivery zone. For further details about delivery conditions, read our Terms and Conditions of Sale.
Is online payment secure?
We use a secure encrypted SSLconnection, which guarantees maximum security. Your bank details are transmitted directly to the bank and are not retained.
How can I track my package?
You will find all the informations about your order in "My Account" section. You will be able to see the status of your order. You will be notified by email when your order leaves our warehouse. This message will contain a number to track your order online. You will have to click on the link to know where your package is.
How can I return my product?
In your Costumer Area, you will be able to view your order history. You can also ask for a cancellation. If the order has not left the warehouse yet, cancellation is possible and you will reveice a refund. If the order has already left the warehouse or has been delivered, you can return the product by filling the document in the package. Returning fees will be at our charge. Once the returning order is received and checked in our warehouse, we will proceed with the refund.
A question ?
By phone +33 (0) 9 69 80 69 96
From monday to friday, 9:00 to 19:00